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Delivery & Returns
When will my dress arrive?
Rentals: Two weeks before the wedding date.
Purchases: 8 to 10 weeks after order placement.
How do I return my dresses?
Each order comes with a pre-paid shipping label and return mailer. Place your dresses in the mailer and drop it off at your local UPS location. The hangers and garment bags are yours to keep! Missing your return label? No worries! Contact us at firstname.lastname@example.org and we can email you a new one to print.
I love my rental dress. Can I keep it?
Of course! Just call or email us to let us know which size you’ll be keeping, then return your free backup size in the pre-paid packaging provided. Your account will be charged the difference.
Can I return a dress I’ve purchased?
Since all purchased dresses are made to order, we’re not able to accept returns. We do allow you to exchange your dress but the same production shipping time applies (8-10 weeks).
I’m a bridesmaid in a destination wedding. Where should I have the dress shipped?
Rentals: We highly recommend shipping the dress to wherever you’ll be two weeks before the wedding date. This will give you time to try on your dress and let us know if you have any issues. Please note: due to import duty and regulations, rental orders can only be shipped to addresses within the continental U.S. and must be returned within the U.S. If you’re travelling to a wedding outside of the U.S. and have questions or concerns, call or email us and we’ll be happy to help!
Purchases: Purchased dresses can be shipped internationally. Additional shipping costs apply.
How much does shipping cost?
For 1 to 2 dresses (not including backup sizes), shipping costs $12.95. For each additional dress in your order, add $1. Please note: additional shipping fees apply to orders shipped to Hawaii and Alaska.