Got a question? We're here to help.
When do I need to place my order?
Rentals: To guarantee the availability of any dress in our collection, we need to receive your order three months before the wedding date. If you miss the cutoff, don’t worry: It just means you’ll need to choose from the dresses we have available for the date of your event.
Purchases: All purchased dresses are made-to-order and ship within 8 to 10 weeks after order placement. Even so, we do recommend placing your order three months before the wedding.
Please note: Because we occasionally update certain styles and colors, we recommend that once you’ve found the one you love, that you place your order as soon as possible to ensure availability.
Ack. The wedding is in less than three months. What do I do?
No worries! Call or email us to see which rental dresses are available on the date of your event. If the dress you want isn’t available for rent, you can also purchase it made-to-order (note: rush fees from the manufacturer may apply).
Should the entire wedding party order together or separately?
We highly recommend that everyone in the wedding party order their dresses separately and have them shipped to their homes (rather than to the wedding location). This allows each bridesmaid to try on her dress as soon as it arrives and quickly let us know if there are any issues.
I want to rent a Union Station dress for a special occasion, but it’s not a wedding. Can I?
Totally! Many people have worn our dresses to their proms and other important events. At checkout, just click the box that says, “My order is not for a wedding.”
Can I change or cancel my order?
Rentals: Sure! If your order hasn’t shipped yet, we’re happy to update the style/size/color of your dress (subject to availability) or cancel your order. If your order has already shipped and you'd like to cancel, we're able to refund your order less the cost of shipping.
Purchases: Once your dress has shipped, you may exchange it for a different style/size/color (subject to production times). Purchased dresses cannot be returned.
What is a dye lot? Do I need to worry about it?
A dye lot is a group of fabric that has been dyed together to ensure consistent color. Many bridal shops require everyone in the wedding party to order at the same time, so that the colors will match, but, at Union Station, you don’t have to worry about that. We dye our fabric in bulk and maintain obsessively tight standards to ensure all our colors are consistent.